FAQ

Find answers to the most common questions about our products, shipping, and policies below. Can't find what you're looking for? Contact us and we'll be happy to help.

Products & Quality

What materials are your products made from?

Our teapots, plates, and bowls are crafted from high-quality ceramic and porcelain. Each piece is lead-free, cadmium-free, and food-safe. Many of our products feature traditional blue-and-white glaze finishes inspired by classic Chinese and European ceramic traditions.

Are your products safe for food use?

Yes. All Voosline ceramic pieces are 100% food-safe and lead-free. We carefully select every product to ensure it meets safety standards for everyday use.

Are your products dishwasher and microwave safe?

Most of our ceramic products are dishwasher and microwave safe. Please check the individual product page for specific care instructions, as some items with gold detailing require hand washing.

Do your products come with a warranty?

Yes. Some of our products include a manufacturer warranty. Please refer to the individual product listing for warranty details.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only, across all 50 states.

How much does shipping cost?

Shipping is free on all orders — no minimum purchase required.

How long does delivery take?

Orders are typically delivered within 5 to 8 business days after processing. You will receive a tracking number once your order has shipped.

How will my order be packaged?

All ceramic items are carefully packaged with protective materials to ensure they arrive safely at your door.

Returns & Refunds

Can I return or exchange an item?

Yes. We accept returns within 14 days of delivery for items in their original, unused condition. Please contact us at support@voosline.shop to initiate a return.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Customer Service

How do I contact you?

You can reach us via our Contact page or by emailing us directly at support@voosline.shop. Our team is available Monday to Friday, 9:00 AM – 6:00 PM EST, and we respond within 1 business day.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.